Solbyne Terms, Privacy & Session Policies

Last updated: October 2026

By purchasing, booking, or participating in a Solbyne Support Session, you acknowledge and agree to the following terms and policies.

Solbyne Support Sessions

Solbyne Support Sessions are private, supportive conversations designed for individuals navigating blended-family relationships, changing family roles, boundaries, difficult dynamics, or related personal challenges.

Sessions may include reflective questions, perspective-building exercises, communication strategies, boundary exploration, and practical tools intended to help you organize your thoughts, better understand your situation, and consider possible next steps.

Important Disclaimer

Solbyne Support Sessions are educational and supportive in nature.

They are not medical care, mental health treatment, psychotherapy, counseling, diagnosis, legal advice, or professional healthcare services.

Solbyne and its representatives are not acting as physicians, psychologists, psychiatrists, licensed therapists, counselors, attorneys, or other healthcare or licensed professionals during these sessions.

Information, observations, questions, or suggestions shared during a session are not intended to diagnose, treat, cure, or prevent any medical or mental health condition and should not be considered a substitute for care or advice from an appropriately qualified professional.

You remain responsible for your own decisions, actions, relationships, and well-being.

If you are experiencing a medical or mental health emergency, severe emotional distress, or thoughts of harming yourself or someone else, please seek immediate assistance from an appropriate emergency service or qualified healthcare professional.

Booking Information

When booking a session, you may be asked to provide information about what you would like to discuss or what you hope to gain from the session.

Please provide only information that you are comfortable sharing.

Do not submit highly sensitive medical information, financial account information, passwords, Social Security numbers, emergency information, or other information that is unnecessary for scheduling or preparing for your session.

Information provided before the session is used to help prepare for your conversation and better understand the topics you would like to discuss.

Remote Sessions

Solbyne Support Sessions are conducted remotely using the video or communication platform identified at the time of booking.

You are responsible for having a reliable internet connection, appropriate equipment, and a reasonably private environment for your session.

While reasonable efforts are made to provide a smooth remote experience, Solbyne is not responsible for interruptions caused by internet outages, device problems, third-party platform issues, or other technical difficulties outside of its control.

If a significant technical problem prevents the session from taking place, reasonable efforts will be made to reschedule.

Cancellations and Rescheduling

If you need to cancel or reschedule your session, please contact Solbyne as soon as possible.

Reasonable efforts will be made to accommodate scheduling changes when advance notice is provided.

Repeated last-minute cancellations, missed appointments, or scheduling changes may be handled at Solbyne's discretion.

Refund Policy

All purchases and booked sessions are generally non-refundable.

Refunds may be considered in unusual or extenuating circumstances on a case-by-case basis.

If you believe your circumstances warrant special consideration, please contact Solbyne. Submitting a request does not guarantee that a refund will be issued.

When appropriate, Solbyne may offer another resolution, such as rescheduling or applying the amount paid toward a future session.

Privacy Policy

Solbyne respects your privacy and aims to collect only the information reasonably necessary to provide its services.

Information We May Collect

When you visit the website, make a purchase, or book a session, information collected may include:

• Your name

• Email address

• Telephone number, if provided

• Appointment date and time

• Order and transaction information

• Information you voluntarily provide in a booking or checkout field

• Communications you send to Solbyne

• Basic website usage or technical information collected through the website platform

Payment information may be processed by third-party payment processors. Solbyne does not necessarily receive or store your complete credit or debit card information.

How Your Information Is Used

Information may be used to:

• Process purchases and appointment bookings

• Communicate with you about your order or session

• Schedule, confirm, reschedule, or cancel appointments

• Prepare for your Solbyne Support Session

• Respond to questions or customer-service requests

• Maintain business and transaction records

• Improve services and website functionality

• Meet applicable legal, tax, or business obligations

Your information will not be sold to advertisers or unrelated third parties.

Service Providers

Solbyne may use third-party companies and platforms to operate its website and provide services.

These may include website hosting, payment processing, appointment scheduling, video conferencing, email, calendar, and other business tools.

Those providers may process information as necessary to perform their services and are governed by their own privacy policies and terms.

Email and Communications

Providing your email address during a purchase or booking allows Solbyne to send communications related to your transaction, appointment, scheduling, or customer-service request.

Marketing or promotional communications will only be sent where permitted and, when applicable, where you have chosen to receive them.

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in those communications.

Transactional messages related to an active purchase or appointment may still be sent when necessary.

Confidentiality and Privacy During Sessions

Solbyne treats information shared during support sessions with care and discretion.

However, Solbyne Support Sessions are not psychotherapy, medical treatment, or legal representation and therefore should not be assumed to carry the same legally protected confidentiality privileges that may apply to relationships with licensed healthcare providers or attorneys.

Participants should use their own judgment when deciding what personal information to disclose.

Intellectual Property

Unless otherwise stated, written materials, worksheets, frameworks, educational resources, brand language, graphics, and other content provided by Solbyne are owned by or licensed to Solbyne.

Purchasing a session or digital product does not transfer ownership of those materials.

Materials are provided for individual personal use and may not be reproduced, distributed, resold, published, taught, or used commercially without prior written permission.

Results and Expectations

Every family, relationship, and personal situation is different.

Solbyne does not guarantee any particular emotional, relational, financial, family, or personal outcome from a support session or from the use of any Solbyne material.

The purpose of the session is to provide support, perspective, and practical tools—not to make decisions on your behalf or guarantee a particular result.

Limitation of Responsibility

To the extent permitted by applicable law, Solbyne is not responsible for decisions, actions, losses, outcomes, or consequences resulting from a participant's interpretation or use of information discussed during a session or provided through Solbyne materials.

Participants are responsible for deciding whether and how any information or ideas discussed are appropriate for their individual circumstances.

Changes to These Policies

These Terms, Privacy & Session Policies may be updated periodically.

The most current version will be posted on the Solbyne website with an updated revision date.

Contact

Questions regarding appointments, cancellations, refund requests, privacy, or these policies may be submitted through the contact information provided on the Solbyne website.

By completing a purchase or booking, you acknowledge that you have reviewed and agree to these Terms, Privacy & Session Policies.